The webpage contains information about services available to Springfield residents. The links connect to the external websites of the programs described. If you are looking for information and education resources, please visit the Resource Library.
Download a summary of service: Finding Resources that Can Help You and Your Family.
The Good Neighbor Handbook
The City of Springfield recently released an updated “The Good Neighbor Handbook” which outlines ordinances and other laws dealing with the quality of life issues. It is an invaluable tool to police, neighborhood groups, business associations, and concerned citizens.
Asbestos Services
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Loans to income-eligible owner-occupants for non-luxury improvements to 1 to 4-unit properties, MassHousing Home Improvement Loan Program (HILP), 617-854-1000
- Zero-interest deferred-payment loan for income-eligible Owner-Occupants to address an emergency repair, City of Springfield- Office of Housing's Homeowner Emergency Repair Program, 413-787-6500
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Heating system repair (replacement, if necessary) & annual inspections of fuel-burning systems for income-eligible residents who receive NEFWC Fuel Assistance, City of Springfield- Office of Housing's HEARTWAP Program, Call NEFWC for Info at 413-272-2209.
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Asthma Trigger Services
- Loans to income-eligible owner-occupants for non-luxury improvements to 1 to 4-unit properties, MassHousing Home Improvement Loan Program (HILP), 617-854-1000
- Zero-interest deferred-payment loan for income-eligible Owner-Occupants to address an emergency repair, City of Springfield- Office of Housing's Homeowner Emergency Repair Program, 413-787-6500
- Weatherization for Income-Eligible Residents, Springfield Partners for Community Action, 413-263-6500
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Carbon Monoxide Services
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Heating system repair (replacement, if necessary) & annual inspections of fuel-burning systems for income-eligible residents who receive NEFWC Fuel Assistance, City of Springfield- Office of Housing's HEARTWAP Program, Call NEFWC for Info at 413-272-2209.
Fair Housing Services
- Fair Housing Information, Way Finders’s Fair Housing Information Program, 413-233-1609
- Fair Housing Information, MA Fair Housing Center, 413-539-9796
- Low-Cost Financing to Make Home Modifications for Disabilities for Income-Eligible Residents (including 0% deferred payment loans for owner-occupants & 3% amortizing loans for investor-owners), Way Finders' Home Modification Loan Program (HMLP), 413-233-1615
- File a Housing Discrimination Complaint, MA Commission Against Discrimination, Springfield Office: 413-739-2145
Fire Services
- Free Smoke Detector and Installation for Springfield Homeowners Aged 60+, City of Springfield- Elder Affairs, 413-736-3111
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Heating system repair (replacement, if necessary) & annual inspections of fuel-burning systems for income-eligible residents who receive NEFWC Fuel Assistance, City of Springfield- Office of Housing's HEARTWAP Program, Call NEFWC for Info at 413-272-2209.
Foreclosure Services
- Foreclosure Counseling and Prevention, Western Mass Foreclosure Prevention Center (at WayFinders), 413-233-1624
- Foreclosure Counseling and Prevention, Springfield Neighborhood Housing Services, 413-739-4737 ext. 100
Homelessness Services
- Counseling and Education for Tenants at Risk of Eviction, Springfield Partners for Community Action - Eviction Clinic, 413-263-6500
- Information, Counseling, Referrals, and Assistance for People At-Risk or Experiencing Homelessness, Way Finders - Housing Consumer Education Center (HCEC), 413-233-1600
- Advocacy for Families denied Shelter, Tenant's Rights and Organizing, Arise for Social Justice, 413-734-4948
Homeowner Legal Services
Household Injury Services
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Housing Services for Homeowners
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
- Free Smoke Detector and Installation for Springfield Homeowners Aged 60+, City of Springfield- Elder Affairs, 413-736-3111
- Loans to income-eligible owner-occupants for non-luxury improvements to 1 to 4-unit properties, MassHousing Home Improvement Loan Program (HILP), 617-854-1000
- Zero-interest deferred-payment loan for income-eligible Owner-Occupants to address an emergency repair, City of Springfield- Office of Housing's Homeowner Emergency Repair Program, 413-787-6500
- Weatherization for Income-Eligible Residents, Springfield Partners for Community Action, 413-263-6500
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Heating system repair (replacement, if necessary) & annual inspections of fuel-burning systems for income-eligible residents who receive NEFWC Fuel Assistance, City of Springfield- Office of Housing's HEARTWAP Program, Call NEFWC for Info at 413-272-2209.
- Low-Cost Financing to Make Home Modifications for Disabilities for Income-Eligible Residents (including 0% deferred payment loans for owner-occupants & 3% amortizing loans for investor-owners), Way Finders' Home Modification Loan Program (HMLP), 413-233-1615
- Free home energy assessment & energy saving services (efficient lighting, refrigerator replacement, weatherization improvements, heating system repair & more) for income-eligible owner-occupants or tenants of 1 to 4-family homes, MassSave, 866-527-SAVE (7283)
- Free Energy Savings Assessment and Products for income-eligible renters and homeowners, SPCA, 413-263-6576 ext. 6576
- Greater Springfield Habitat for Humanity, critical repair and zero % loans
- Vermiculite removal cost reimbursement, Zonolite Attic Insulation Trust, 844-924-2255
- Application for Discount Rate Electricity through Eversource, For questions call 800-286-2000
Housing Services for Landlords
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Weatherization for Income-Eligible Residents, Springfield Partners for Community Action, 413-263-6500
- Low-Cost Financing to Make Home Modifications for Disabilities for Income-Eligible Residents (including 0% deferred payment loans for owner-occupants & 3% amortizing loans for investor-owners), Way Finders' Home Modification Loan Program (HMLP), 413-233-1615
- Free home energy assessment & energy saving services and incentives (free targeting sealing, energy efficient lighting, 75% rebate toward insulation improvements, and more) for landlords of 1 to 4-family homes, MassSave, 866-527-SAVE (7283) Copy
- Free multi-family energy assessment and energy saving incentives and rebates (air sealing, insulation, lighting upgrades, water heating equipment, and more based on the individual characteristics of your building) for properties with 5+ units, MassSave- Multifamily Retrofit Program, 800-594-7277
- Free upgrades (efficient lighting, HVAC/mechanical, insulation and air sealing, replacement of heating and hot water systems, and more) for building with 5+ units in which 50% of tenants are income eligible, MassSave, 617-348-6425
- Vermiculite removal cost reimbursement, Zonolite Attic Insulation Trust, 844-924-2255
Housing Services for Tenants
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Weatherization for Income-Eligible Residents, Springfield Partners for Community Action, 413-263-6500
- Fuel Assistance for low-income tenants or owner-occupants, New England Farmworkers Council- Low Income Home Energy Assistance Program (LIHEAP), 413-272-2209
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
- Emergency Fuel Assistance for Tenants and Owner-Occupants with Short-Term Economic Hardships and who don't qualify for NEFWC Fuel Assistance, Springfield Partners for Community Action, 413-263-6500
- Low-Cost Financing to Make Home Modifications for Disabilities for Income-Eligible Residents (including 0% deferred payment loans for owner-occupants & 3% amortizing loans for investor-owners), Way Finders' Home Modification Loan Program (HMLP), 413-233-1615
- Free home energy assessment & energy saving services (efficient lighting, refrigerator replacement, weatherization improvements, heating system repair & more) for income-eligible owner-occupants or tenants of 1 to 4-family homes, MassSave, 866-527-SAVE (7283)
- Free Energy Savings Assessment and Products for income-eligible renters and homeowners, SPCA, 413-263-6576 ext. 6576
- Application for Discount Rate Electricity through Eversource, For questions call 800-286-2000
Landlord Rights/Responsibilities & Legal Services
- Legal Services for Income-Eligible Residents (Housing, Homelessness, Utility Issues, and More), Community Legal Aid, 855-CLA-LEGAL (855-252-5342)
- Landlord Rights, Responsibilities, Counseling, & Information, Way Finders- Housing Consumer Education Center (HCEC), 413-233-1600 Copy
- "Basics of Rental Property Management" Workshop, Way Finders, Register Online
- Free Legal Assistance in Housing Court for income-eligible Residents, Hampden County Bar Association- 'Housing Court Lawyer for a Day' Program, Visit Website for More Information
Lead Services
- Low-Cost Financing to Abate Lead for Income-Eligible Homeowners and Landlords, Way Finders - Get the Lead Out Program, 413-233-1624
- Lead Poisoning Prevention Information and Services, MA Childhood Lead Poisoning Prevention Program, 617-624-5759
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Loans to income-eligible owner-occupants for non-luxury improvements to 1 to 4-unit properties, MassHousing Home Improvement Loan Program (HILP), 617-854-1000
- Fair Housing Information, Way Finders’s Fair Housing Information Program, 413-233-1609
- Fair Housing Information, MA Fair Housing Center, 413-539-9796
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Mold & Moisture Services
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Loans to income-eligible owner-occupants for non-luxury improvements to 1 to 4-unit properties, MassHousing Home Improvement Loan Program (HILP), 617-854-1000
- Zero-interest deferred-payment loan for income-eligible Owner-Occupants to address an emergency repair, City of Springfield- Office of Housing's Homeowner Emergency Repair Program, 413-787-6500
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Pest Services
- Report a Code Violation, Springfield Code Enforcement, 413-736-3111
- Critical repairs, modification, and housing rehab for low- to moderate-income owner-occupants, Revitalize CDC's Preservation of Affordable Homeownership program, 413-788-0014
- Forgivable loans to rehab homes located in Six Corners and Memorial Square, City of Springfield Healthy Homes Repair Program, 413-787-6500
Radon Services
- Information, Technical Assistance, & Test Kits (when available), MA Department of Public Health Radon Program, Western Regional Health Office - 413-586-7525
- Purchase radon test kits by phone, National Radon Hotline 1-800-SOSRADON (767-7236), EPA/Kansas State University
- Get live help for your radon questions, National Radon Hotline 1-800-55RADON (557-2366), EPA/Kansas State University
- For general information on fixing or reducing the radon level in your home, National Radon Fix-It Hotline 1-800-644-6999, EPA/Kansas State University
Tenant Rights/Responsibilities & Legal Services
- Legal Services for Income-Eligible Residents (Housing, Homelessness, Utility Issues, and More), Community Legal Aid, 855-CLA-LEGAL (855-252-5342)
- Tenant Rights, Responsibilities, Counseling, & Information, Way Finders- Housing Consumer Education Center (HCEC), 413-233-1600
- Free Legal Assistance in Housing Court for income-eligible Residents, Hampden County Bar Association- 'Housing Court Lawyer for a Day' Program, Visit Website for More Information
- Counseling and Education for Tenants at Risk of Eviction, Springfield Partners for Community Action - Eviction Clinic, 413-263-6500
- Advocacy for Families denied Shelter, Tenant's Rights and Organizing, Arise for Social Justice, 413-734-4948
Tobacco Smoke Services
- Massachusetts Smokers' Helpline 1-800-QUIT-NOW (1-800-784-8669), MA Department of Public Health
- Cessation Counseling & One-On-One Support; American Lung Association's Lung Helpline- 1-800-LUNGUSA (1-800-586-4872)
- Technical Assistance & Information to Implement Smoke-Free Housing Rule, Massachusetts Smoke-Free Housing Project, 877-830-8795
- Free Smoking Cessation App - "quitSTART"
VOC Services
There are no VOC-related services available in Springfield at this time; however, there are informational resources on the subject. Visit the VOC webpage for more information.
Other Services
- Free Financial Literacy Workshops for Low- or Moderate-Income Residents, Springfield Partners for Community Action, 413-263-6500
- Vermiculite removal cost reimbursement, Zonolite Attic Insulation Trust, 844-924-2255
- Free Energy Savings Assessment and Products for income-eligible renters and homeowners, SPCA, 413-263-6576 ext. 6576